Terms of service

Last updated 6 August 2026

This document is not yet in force

The contracting entity has not been settled, so every place this document would name a company, a jurisdiction or a postal address reads ENTITY TBC. Nothing here binds anyone until those are filled in, and no invitation may be sent to a real customer while they are not.

These terms cover a merchant’s use of Review Chaser. They are between you and ENTITY TBC, registered in ENTITY TBC, at ENTITY TBC.

What the service does

Review Chaser invites your customers to review your business, offering every one of them the same two options: leave a public review, or send private feedback to you. It records what was sent, to whom, and when, in a tamper-evident log you can export.

The rules you are agreeing to

These are not preferences and there is no setting that changes them.

You will not filter customers by sentiment. Every customer you invite receives the identical message and sees the identical page. The product provides no way to do otherwise, and attempting to reintroduce a rating gate around it, for example by screening customers before uploading them, is a breach of these terms.
You will not write your own invitation wording. Templates are fixed and checksummed so that the record can state that every recipient received the same words.
You will only upload addresses of people who dealt with you, and who could reasonably expect to hear from you about it. No purchased lists, no addresses from anywhere else.
You will honour opt-outs. The product enforces this: suppression is permanent, applies before every send, and cannot be undone from the interface.
You will not offer incentives for reviews, or condition any benefit on the content or rating of a review.

We may suspend an account that breaches these, and we will say why. The compliance record is what makes that judgement checkable rather than a matter of opinion.

Your data and your customers’ data

You remain the controller of your customer data; we process it on your instructions. You are responsible for having a lawful basis to contact the people you upload. Our handling is described in the privacy policy, which forms part of these terms.

Availability, liability and changes

The service is provided as it stands. We will tell you before a change that materially reduces what it does. Nothing here limits liability that cannot be limited by law, including under the New Zealand Consumer Guarantees Act or equivalent legislation where you are.

Ending it

You can close your account at any time from the dashboard. Termination stops all sending immediately. Your compliance record remains available for export for the retention period you configured, because a record that disappears when an account closes is not evidence of anything.

Contact

ENTITY TBC